Corporate Responsibility


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    At GloboPrime Documents Clearing Services LLC (hereinafter referred to as “GloboPrime”), we recognize that we have responsibilities not only towards our customers, employees, and shareholders, but also to the communities in which we serve.

    Corporate Responsibility not only supports community development, but also sustainable management of our everyday business activities. We know how important it is that companies play a positive role in the economy and society at large. Therefore, we believe that a responsible company cannot solely be concerned with making a profit.

    Sustainability means recognizing the socio-economic issues and that the living conditions in society are inseparably linked. That is why we focus our social investment on high-impact areas such as enhancing the welfare of people with disabilities and raising the financial literacy level of the communities we serve.

    By generating an enriched experience for our customers as members of society, we help promote ethics, sustainability, and respect for the community around us. Thus, we believe in creating shared values, together.

    We work to expand opportunity, strengthen our community and improve the quality of life in the under-banked by strategically investing in our social commitments.

    Although we occasionally fund a program or organization directly, we more often work with partners such as community institutions to strategically target an impact area.

    Organizations with prospective projects should acquaint themselves with GloboPrime’s programs that most closely align with their activities. Our social investing and program team work together to review proposals.

    Equal Opportunities

    The purpose of this Equal Opportunities Policy is to communicate our commitment to equality of opportunity in employment, with the aims of ensuring that all employees and job applicants are treated fairly and equally, and supporting the Company’s objective of providing a working environment that is free from all forms of discrimination.

    The policy applies to all staff within the Company, including employees and other workers, such as agency workers, temporary workers and contractors. All staff is expected to put this policy into practice.

    This policy does not form part of employees’ contracts of employment and the Company may amend it at any time.

    The policy is regularly reviewed [at least annually] and may be amended at any time.

    Policy Statement

    The Company is fully committed to providing equality in the workplace and all opportunities for, and during employment, will be afforded to individuals fairly and irrespective of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race including colour, ethnic or national origins and nationality, religion or belief or sexual orientation (“the protected characteristics”). We aim to create a working environment that is free from discrimination and harassment in any form, in which all staff are treated with dignity and respect.

    The Company will not unlawfully discriminate in the arrangements we make for recruitment and selection or in the opportunities afforded for employment, training or any other benefit. All decisions will be made fairly and objectively. We aim, as far as reasonably practicable, to ensure that all our working practices are applied fairly and consistently and, where necessary, we will take reasonable steps to avoid or overcome any particular disadvantage these may cause and to promote equality.

    Specific Responsibilities

    The Company has overall responsibility for the effective operation of this policy and and associated legislation and for observing relevant

    Codes of Practice.

    The HR Department is responsible for monitoring and reviewing the policy and for ensuring that all employment-related policies, procedures and practices adhere to this policy.

    All staff has a responsibility not to discriminate or harass other staff and to report any such behaviour of which they become aware to the HR Manager.

    Managers/supervisors are responsible for implementing the Equal Opportunities Policy and must apply the policy as part of their day-to-day management of the Company. All

    Managers/supervisors will receive specific training in this policy.

    Forms of Discrimination

    The following are forms of discrimination that this policy aims to avoid:

    Direct Discrimination occurs when a person is treated less favourably because of a protected characteristic that they either have or are thought to have. Direct discrimination can also occur by way of association, which is when a person is treated less favourably because, for example, their spouse or partner or other relative has the protected characteristic.

    Indirect Discrimination occurs when a provision, criterion or practice is applied equally to everyone, but has a disproportionately adverse effect on people who share a particular protected characteristic. A person with the protected characteristic who is disadvantaged in that way has the right to complain.

    To be justified the provision, criterion, or practice must be necessary for legitimate business reasons in circumstances where less discriminatory alternatives are not reasonably available.

    Victimisation occurs where someone is treated unfavourably because he/she has raised a complaint under this policy or taken legal action, in relation to any alleged act of unlawful discrimination, against the Company or because he/she has supported someone else in doing this.

    Harassment is unwanted conduct that violates an individual’s dignity or creates an intimidating, hostile, degrading, humiliating or offensive environment. Harassment can take many different forms and may involve inappropriate actions, behaviour, comments, emails or physical contact that causes offence or are objectionable.

    Harassment may involve a single incident or persistent behaviour that extends over a period of time and can occur even if someone did not mean to cause offence. It also means that a person can be subjected to harassment by behaviour that is not aimed at them directly but which they nonetheless find unpleasant.

    Harassment is always unacceptable and where it relates to a protected characteristic it will amount to an unlawful act of discrimination.

    Discrimination arising from Disability – In addition to the above, it is unlawful to treat a person unfavourably because of something that is the result, effect or outcome of their disability, unless the treatment is necessary and can be objectively justified. Furthermore, employers have a duty to make reasonable adjustments to ensure that disabled applicants, employees or other workers are not substantially disadvantaged.

    Creating Equal Opportunities in the Workplace

    There are a number of ways in which the Company aims to ensure equal opportunities in the workplace, including:

    Recruitment and Selection

    Recruitment and selection procedures will be free from bias or discrimination. Recruitment procedures will be conducted objectively and will be based upon specific and reasonable job related criteria. Decisions regarding an individual’s suitability for a particular role will be based on aptitude and ability.

    We will consider making appropriate reasonable adjustments to the recruitment process to ensure that disabled applicants are not substantially disadvantaged.

    Career Development and Training

    All staff will be given an appropriate induction to enable them to fulfill the responsibilities of their role.

    All employees will be encouraged to develop their full potential and we will not unreasonably deny an employee access to training or other career development opportunities.

    Selection for promotion will be based on objective criteria and decisions will be made on the basis of merit.

    Terms and Conditions

    Our terms and conditions of service will be applied fairly and benefits and facilities will be made available to all staff that should have access to them, as appropriate.

    Employment Policies and Practices

    The Company aims to ensure that employment policies and practices, including any rules or requirements, do not directly or indirectly discriminate and are applied in a non-discriminatory manner. In particular we will ensure that all disciplinary decisions are fair and consistent and that selection for redundancy is based on objective criteria.

    The Company will consider making appropriate reasonable adjustments to the working environment or any work arrangements that would alleviate any substantial disadvantage these cause disabled staff.

    We will aim as far as reasonably practicable to accommodate the requirements of different religions and cultures and will consider requests from employees to vary or change their working hours to enable them to care for a dependant.

    Working Environment

    All individuals have a right to be treated with dignity and respect and the Company takes reasonable steps to protect staff from discrimination, bullying or harassment and, in the event of a complaint, we will take appropriate action to prevent, as far as possible, a further occurrence.

    All staff are encouraged to report any incidents of inappropriate or unacceptable behavior at work or that occurs during the course of employment, on or off premises, including at work social events (whether organised by the Company or not) or at formal or informal events involving staff, customers or other work-related contacts.

    Equal Opportunities Monitoring

    The Company will monitor the effectiveness of this policy to ensure it is achieving its objectives.

    [As part of this process we monitor:

    • the composition of job applicants and decisions in recruitment
    • the composition of our workforce
    • access to training, promotion and other opportunities and benefit the impact of our employment policies, including use of the disciplinary and grievance procedure
    • dismissals and other terminations]

    Information collected for monitoring purposes will be treated as confidential and will not be used for any other purpose.

    Raising a Complaint of Discrimination

    If you believe you have been discriminated against, you should raise the matter in accordance with the Company’s grievance procedure.

    Any employee who is found to have committed an act of discrimination, or breached this policy in any other way, will be subject to action under the Disciplinary Procedure, up to and including dismissal. Non–employees will be subject to appropriate formal action that may, depending on the circumstances, involve terminating any contract or agreement.

    The Company will also take seriously any malicious or, in its opinion, unwarranted allegations of discrimination and will take appropriate action, disciplinary or otherwise, where necessary.

    In any event, situation or whatever reason, a document that had been successfully been attested by GloboPrime from the Country of Origin gets rejected in the UAE, we will do the following:

    1. Either offer you a FULL REFUND
    2. Get your documents re-attested, FREE OF CHARGE
    3. FAST TRACK the completion of your attestation process (where possible) to minimize any inconvenience

    As per the above option no.2, in case if the documents are required to be attested again, the following requirements are to be fulfilled:

    We must reach the organization or the institution responsible for refusing your attested documents first, and then confirm their cause for the action. We will help resolve the matter up to a level allowed by the law. It is the best way to reduce delays and rectify any problems on an urgent basis.

    Restrictions to the guarantee

    This guarantee is only applicable when you have provided us with correct details and valid documents and it is your responsibility to provide us with legally acceptable documents for attesting. It is also your responsibility to check the requirements of the person or organization you are presenting your documents to as we will not be held liable for any consequences should any wrong documents get submitted to us. Do not provide any forged documents or any incorrect information to GloboPrime as it may result in severe penalty or imprisonment as per Article 361 of the Companies Law UAE Federal Law No. 2 of 2015 and other provisions which criminalizes false information. Any fraudulent or suspicious activity may result in termination of our contract with you and abolish any service guarantee provided. GloboPrime holds all rights to report any suspicious activity under the law.

    Any certificate attestation from the following countries

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